Administration Assistant

About the role

Puma is looking for an Administration Assistant who provides professional and efficient support to its customers and internal employees. The role covers day-to-day administrative and clerical support so that the team and office run smoothly.

Key responsibilities

• Reception and meeting rooms: attend visitors, clients and customers professionally and kindly, answer and screen calls, take messages and announce visitors, and liaise with departments on customer enquiries
• Keep reception and meeting rooms neat and tidy, check cables, TV remotes, AC and batteries daily, and report and register customer payments and fuel card collections
• Courier service: parcels, deliveries and distribution, mail collection and distribution, stationery orders, vendor coordination and updating the internal telephone directory
• Access cards, daily records, newspapers (order, delivery, filing and media review for management), event and meeting organisation, and general office queries
• Travel and accommodation: book domestic and international trips and lodging within budget, liaise with travel agencies, airlines and hotels, and keep accurate booking and expense records
• Book local shuttles, keep cloakrooms and store rooms tidy, supervise cleaning activities, and process purchase orders, accrual reporting and reconciliation
• Log maintenance issues and comply with company policies on SAPS, HSEC and quality

Required profile

• Diploma or degree in Business Administration or equivalent
• 3-5 years of experience in customer service and administration
• Professional image and grooming
• Strongly organised, customer service oriented, good relationship and communication skills

Required skills

• Fully computer literate, including MS Office and Excel
• Excellent written and verbal communication
• Negotiation skills and ability to work in a multi-disciplinary team