Commercial Operational Excellence Specialist

About the role

The Commercial Operational Excellence Specialist supports commercial and supply decision‑making by delivering reporting, forecasting, CRM management and analytical insights. Acting as a hub between Commercial, Supply, Customer Service and global support teams, the role drives performance, operational efficiency and business growth.

Key responsibilities

• Prepare and distribute daily, weekly and monthly commercial reports covering volume, margin, line‑of‑business and terminal performance.
• Analyse sales trends, commercial performance and provide actionable insights for growth.
• Maintain commercial data, contract summaries and customer records across B2B, retail, aviation and lubricants segments.
• Support contract renewals, track tender opportunities and prepare commercial offers and submissions.
• Coordinate sales inputs for budgeting and forecasting, consolidate forecasts and analyse variances.
• Lead CRM review sessions, manage user access, provide training and collaborate on system enhancements.
• Capture and report operational improvement initiatives and act as liaison among Commercial, Supply, Finance and Customer Service.

Required profile

• Degree in Business, Commerce, Engineering, Supply Chain or related field.
• Minimum three years of experience in commercial analysis, reporting or business support, preferably in fuel, FMCG, manufacturing or logistics.
• Strong business acumen with exposure to sales operations and stakeholder management.
• Excellent communication, presentation and teamwork abilities.
• High attention to detail and ability to manage multiple priorities.
• Fluency in English.

Required skills

• Microsoft Excel
• Data analysis tools
• CRM systems