Customer Service Representative – Phone

About the role

Join Westpac PNG to deliver high‑quality customer service by handling banking enquiries via phone and shared email channels. You will support customers with general banking, card‑related and eChannel requests while directing specialised matters to the appropriate teams.

Key responsibilities

• Respond promptly to inbound customer calls within agreed service levels.
• Manage enquiries received through shared customer service email channels.
• Provide accurate assistance with general banking, card‑related and eChannel enquiries.
• Refer specialised lending, transactional, corporate and business banking enquiries to the appropriate teams.
• Comply with relevant risk, regulatory and compliance requirements.
• Contribute positively to team performance while working independently and collaboratively.

Required profile

• A tertiary qualification in Banking or a related discipline, or at least 3 years of relevant experience.
• Strong understanding of compliance requirements and their daily application.
• Excellent verbal and written communication skills.
• Ability to consistently provide a high level of service to internal and external customers.

Required skills

• Proficiency with spreadsheet applications (e.g., Microsoft Excel).
• Proficiency with word processing applications (e.g., Microsoft Word).
• End‑user knowledge of core banking systems.

What we offer

• Opportunities for continuous learning and career development within a supportive, can‑do team.
• Access to banking, wealth and insurance benefits available in the market.