Customer Services Supervisor – Kerema

About the role

The Customer Services Supervisor will lead the delivery of customer service activities for PPL Kerema, ensuring that client needs are met or exceeded. Reporting to the Business Manager, this role plays a key part in supporting revenue growth and overall business objectives.

Key responsibilities

• Demonstrate success in customer service delivery or retail sales.
• Address customer complaints professionally and promptly.
• Collaborate with the Customer Services and Retail Sales teams to achieve service targets.
• Identify and improve inadequate service standards through refined processes and procedures.

Required profile

• Graduate level qualification in Business Studies, Commerce, or a related field.

Required skills

• Leadership
• Customer focus and communication
• Commercial awareness
• Financial acumen
• Planning and organising

What we offer

• An attractive remuneration package.
• Salary commensurate with experience and qualifications.