Parts and Service Sales Representative

About the role

We are seeking a motivated and customer‑focused Parts & Service Sales Representative to join Sandvik Mining’s Parts and Service team. The role drives aftermarket sales growth for Global Business products, including fire suppression systems and mobile refuelling solutions, across an established customer portfolio in the mining sector.

Key responsibilities

• Identify and develop aftermarket sales opportunities within an existing customer base.
• Drive growth across parts, service, support and other aftermarket offerings for Global Business products.
• Conduct fleet gap analyses to uncover value‑adding opportunities.
• Build and maintain strong relationships with customer decision‑makers and operational stakeholders.
• Develop tailored service agreements and customised solutions to meet customer requirements.
• Liaise between customers and internal Sandvik teams to resolve aftermarket issues efficiently.
• Provide regular updates on customer activity, business opportunities and sales performance.
• Support new product and service initiatives through market feedback.
• Assist customers in identifying training opportunities and operational improvements.
• Undertake strategic stock planning and forecasting to meet demand.
• Achieve agreed sales and business development targets while maintaining high customer satisfaction.
• Champion Sandvik’s safety, quality and compliance commitments.

Required profile

• Proven experience in equipment, aftermarket parts or service sales, preferably within mining or heavy‑equipment sectors.
• Strong commercial acumen and ability to communicate customer value propositions.
• Knowledge of maintenance planning and scheduling practices.
• Excellent relationship‑building, communication and stakeholder‑management skills.
• Effective negotiation and influencing abilities.
• Experience using CRM systems to manage sales opportunities.
• Advanced computer literacy with Microsoft Office.
• Current driver’s licence and willingness to travel up to 40 % of the year.

Required skills

• Fire Suppression Systems
• Mobile Refuelling Solutions
• CRM systems
• Microsoft Office