Parts and Services Sales Representative

About the role

Sandvik Mining is looking for a motivated, customer‑focused Parts & Service Sales Representative to drive aftermarket sales growth across a defined portfolio. You will act as the trusted point of contact for customers, identifying new business opportunities and delivering value‑added solutions that improve equipment performance and reliability.

Key responsibilities

• Identify and develop aftermarket sales opportunities within an established customer base.
• Drive growth across parts, service, support and other aftermarket offerings for Global Business products.
• Conduct fleet gap analyses to uncover sales opportunities.
• Build and maintain strong relationships with customer decision‑makers and operational stakeholders.
• Develop tailored service agreements and customised solutions.
• Liaise between customers and Sandvik teams to resolve aftermarket issues efficiently.
• Provide regular updates on customer activity, business opportunities and sales performance.
• Support new product and service initiatives through customer and market feedback.
• Assist customers in identifying training opportunities and operational improvements.
• Undertake strategic stock planning and forecasting to meet demand.
• Achieve agreed sales and business development targets while maintaining exceptional customer satisfaction.
• Champion Sandvik's safety, quality and compliance commitments.

Required profile

• Demonstrated experience in equipment, aftermarket parts or service sales.
• Strong commercial acumen and ability to communicate customer value propositions.
• Knowledge of maintenance planning and scheduling, preferably in mining, heavy equipment or industrial sectors.
• Excellent relationship‑building, communication and stakeholder management skills.
• Strong negotiation and influencing abilities.
• Experience using CRM systems and managing sales opportunities through the sales lifecycle.
• Advanced computer literacy across Microsoft Office and business systems.
• Current driver’s licence and willingness to travel to customer sites (up to 40% of the year).

Required skills

• Fire Suppression Systems knowledge
• CRM systems
• Microsoft Office