Branch Manager - Goroka

About the role

Westpac PNG is recruiting a Branch Manager for its Retail Banking team in Goroka. Reporting to the Area Manager, you will be accountable for achieving financial targets, maintaining operational and regulatory standards, strengthening customer relationships and building a positive, high-performing team culture. You will also identify local growth opportunities and represent the bank in the community.

Key responsibilities

• Lead efficient daily branch operations, including cash handling, security, audits, safety and maintenance.
• Coach, develop and support employees, set clear expectations and build a collaborative team culture.
• Drive growth across deposits, lending and other banking products through local market activity and customer acquisition.
• Monitor branch performance against agreed measures and act promptly where improvement is needed.
• Deliver high-quality customer service, resolve escalated concerns and strengthen community relationships.
• Maintain compliance with internal policies, regulatory standards and risk controls, and support audit improvement actions.

Required profile

• Experience in branch or retail management, or an equivalent leadership role.
• Bachelor's degree in Business, Finance, Banking or a related field preferred.

Required skills

• Proven ability to lead, manage and develop teams.
• Strong knowledge of banking regulations, risk management and compliance requirements.
• Excellent customer service, communication and stakeholder engagement skills.
• Commercial awareness and the ability to balance customer outcomes with business performance.

What we offer

• Career development opportunities and ongoing learning within a supportive team.
• Access to banking, wealth and insurance offers in the market.

Applications are made online through the Westpac careers site; the form takes about 10 minutes and requires a completed application, a resume, copies of credentials and identification documents (NID, birth certificate and police clearance). The closing date is 20 November 2026.