Senior Technical Analyst

About the role

The Senior Technical Analyst reports to the Head of Technology Delivery and leads business and technical analysis to develop secure and testable technology solutions, keeping end-to-end traceability from requirements to operational transition. The role manages technical delivery across several initiatives, working with Project Managers, Program Managers and business owners within Waterfall, Agile and Hybrid frameworks.

Key responsibilities

• Gather, analyse and document business, functional, technical, data, security and operational requirements, including process mapping, business rules, user stories and acceptance criteria.
• Develop and review functional and technical specifications, solution documentation, interfaces, data flows and configuration requirements with the Architecture and Technology teams.
• Support technology initiatives through the delivery lifecycle, managing requirements, documentation, priorities, risks, issues and dependencies.
• Support estimation, backlog refinement, design reviews, defect resolution, SIT and UAT, ensuring requirements are traceable through testing.
• Maintain BRDs, specifications, process models, traceability records and technical runbooks in Jira, Confluence and approved repositories.
• Support implementation, cutover, operational readiness, knowledge transfer and post-implementation support, including root-cause analysis.
• Provide development and technical support for key solutions such as the PNG Department of Finance E-Receipting System, BSPPay and the BSP Card Internet Payment Gateway.
• Mentor analysts and technical team members, provide peer review and contribute to continuous improvement.

Required profile

• University degree in Computer Science, Business Administration or a related discipline.
• At least 3 years' experience as a Technical Analyst or in a similar role, including delivery of large and complex technology initiatives.
• Demonstrated experience delivering technology change, with sound knowledge of IT delivery models and project delivery.
• Strong stakeholder engagement and people management skills; excellent communication skills.

Required skills

• Requirements gathering, process analysis, solution design, user stories, acceptance criteria, functional and technical specifications and requirements traceability.
• Project and portfolio management, demand and pipeline management, and managing multiple delivery priorities.
• Jira and Confluence for requirements, documentation and delivery management.
• Practical knowledge of ReactJS, Docker, Docker Compose and Linux, plus integration, APIs, data, security and non-functional requirements.