Area Service Manager

JobTrade

New

🇬🇧 English

Job description

About the role

We are looking for an Area Service Manager to oversee and monitor service centre operations across the assigned region. The role involves coordinating with ASC/service partners and internal teams, handling customer escalations, and ensuring service quality.

Key responsibilities

Manage and monitor service centre operations in the assigned area.
Coordinate with ASC/service partners and internal teams.
Handle customer escalations and service-related issues.
Monitor repair turnaround time (TAT), productivity and service quality.
Track spare parts, handset/unit movement and pending cases.
Ensure timely closure of service complaints.
Conduct regular follow‑up with service centres and management.

Required profile

Strong communication and coordination skills.
Good knowledge of after‑sales/service operations.
Willingness to travel within the assigned region.
Experience in the mobile industry.

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Published 1 hour ago

Expires 1 month from now

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