Hotel Manager - 60 Room Hotel, Southern Highlands

About the role

A hotel operator in the Southern Highlands of Papua New Guinea is looking for a confident, resourceful leader to take ownership of a 60-room hotel. The role covers all aspects of daily operations, including accommodation, food and beverage, housekeeping, maintenance, guest services and supporting facilities, and ensures operational efficiency, financial performance, guest satisfaction and a safe environment for guests and staff. It suits a hands-on hospitality professional who can work independently in a remote setting.

Key responsibilities

• Oversee daily hotel operations, including accommodation, food and beverage, housekeeping, laundry, maintenance, recreation and transport.
• Lead, mentor and develop hotel employees, building a positive, accountable and high-performing team.
• Manage budgets, control operating costs and monitor key performance indicators to support profitability.
• Maintain high service standards, manage guest satisfaction and resolve operational issues.
• Ensure compliance with health, safety and environmental requirements, food safety, hygiene and utility standards.
• Build relationships with corporate clients, contractors, local authorities and other stakeholders.
• Develop strong relationships with local communities and suppliers.

Required profile

• Minimum of 5 years' experience in hotel management, including managing multiple departments and leading operational teams.
• Experience managing remote hotels, resorts, lodges or accommodation facilities supporting the resources sector is highly regarded.
• Ability to work autonomously and confidently in a remote location; knowledge of HACCP and food safety standards is highly regarded.
• Valid driver's licence and ability to pass a pre-employment medical.
• Minimum Year 12 education with extensive hotel management training.
• Applications are open to Papua New Guinean nationals only.

Required skills

• Strong financial management, budgeting and cost-control capabilities.
• Proficiency in property management systems (PMS), restaurant management and procurement software.
• Excellent leadership, communication and problem-solving skills.

Applications are made through the job listing; applications cannot be submitted by email, WhatsApp or LinkedIn Messenger.