Head of Investigations

About the role

We are seeking an experienced and strategic Head of Investigations to lead the Bank’s Group-wide fraud investigations, fraud intelligence and fraud policy functions. Reporting at a senior leadership level, this role is responsible for protecting customers, assets and the organisation from financial crime through effective fraud risk management, intelligence‑led decision making and robust governance. You will work closely with the Chief Risk Officer, Executive Leadership Team, Board Committees, regulators and industry partners to strengthen the Bank’s fraud prevention and response capabilities across multiple markets.

Key responsibilities

• Lead the Bank’s fraud investigations function, overseeing complex internal and external fraud cases across the Group.
• Develop, maintain and continuously enhance the Group-wide fraud policy framework, ensuring alignment with regulatory obligations and risk appetite.
• Establish and lead a fraud intelligence capability that identifies emerging threats, fraud typologies and criminal activity trends.
• Provide strategic advice and reporting to senior executives, Board committees, regulators and external stakeholders on fraud risks and mitigation strategies.
• Build strong partnerships with Risk, Compliance, Legal, Technology, Operations and business leaders to support integrated fraud risk management.
• Lead, coach and develop a high‑performing team across investigations, intelligence and policy disciplines.

Required profile

• Minimum 10 years’ experience in fraud investigations, fraud intelligence, financial crime or a related field within banking, financial services, professional services or law enforcement.
• Deep expertise in fraud investigation methodologies, intelligence practices and fraud policy development.
• Strong understanding of banking fraud typologies, including scams, identity fraud, card fraud, cyber‑enabled fraud and internal fraud.
• Proven leadership experience managing investigations, policy development and stakeholder engagement in complex environments.
• Experience working with regulators, law enforcement and industry bodies at a senior level.
• Strong analytical, commercial and financial management skills, with the ability to make data‑driven decisions.

Required skills

• Fraud analytics platforms
• Intelligence management tools
• Case management systems