Operational Support Officer

About the role

Nacap, an energy infrastructure contractor operating in Papua New Guinea, is looking for an experienced Operational Support Officer to join its Port Moresby office. Reporting to the Senior Operational Support Officer, the role provides workforce administration, onboarding, mobilisation, compliance and operational support across PNG projects, supporting the coordination of workforce movements and employee lifecycle activities while meeting company, client and legislative requirements.

Key responsibilities

• Support onboarding, mobilisation, transfer and offboarding, and coordinate onboarding documentation before mobilisation
• Maintain accurate workforce records, registers and employee files
• Monitor compliance requirements such as qualifications, licences, competencies, training, certifications and work rights
• Coordinate mobilisation and demobilisation, verify pre-mobilisation requirements and monitor onboarding progress
• Coordinate IT equipment, systems access, PPE and site access requests
• Schedule and monitor pre-employment, periodic and project-specific medical assessments, including clearances, restrictions and expiry dates
• Administer daily and weekly timesheets and support workforce planning and mobilisation forecasting
• Build working relationships with project teams, corporate functions, employees, subcontractors and external providers
• Raise purchase orders for medicals and onboarding services, assist with invoicing, reconciliation and cost allocation, and improve operational support processes

Required profile

• Tertiary qualification, recognised diploma or relevant qualification in administration, human resources or a related field
• Minimum 3-5 years' experience in workforce administration, operational support, mobilisation, HR or project administration
• Experience in complex remote construction, infrastructure, energy, resources, oil and gas or project-based environments
• Experience coordinating onboarding, mobilisation, compliance and administration
• Eligible candidates must hold Papua New Guinean citizenship, permanent residency and/or unlimited working rights

Required skills

• Intermediate Microsoft 365: Excel, Outlook, Teams, SharePoint and Word
• Workforce administration and employee lifecycle processes
• Onboarding, mobilisation and compliance administration
• Attention to detail, ability to manage multiple priorities, strong communication and problem-solving skills

What we offer

• Competitive remuneration
• Paid leave, including a day off for your birthday
• Career growth opportunities
• Flexibility and wellbeing support
• A social and supportive company culture