Service Consultant

About the role

Airswift, a workforce solutions provider to the STEM industries, is hiring a Service Consultant for its Service Team. The role supports contractors throughout their entire lifecycle with the company, from onboarding to offboarding, and acts as the main point of contact for all non-client matters.

Key responsibilities

• Work closely with Account Managers and the Service Manager to meet the needs of clients, contractors and assignees promptly, and recommend client delivery improvements.
• Support contractors and assignees from onboarding to offboarding, covering pre-access requirements, immigration, travel and logistics, tools and equipment, PPE, training and safety, document recording, recharge tracking and ongoing query support.
• Act as the primary contact for non-clients and help drive retention and referrals.
• Ensure turnaround times are met and services are sourced at the lowest cost option, while adhering to local regulations and customer policy.
• Ensure safety compliance standards are met per regional and client requirements.
• Assist with incident management, HR issue escalation and quality control processes.

Required profile

• Administrative, HR or customer service experience.
• Excellent customer service, communication and relationship-building skills.
• Very organised, able to manage priorities and work independently.
• Ability to understand and deliver on business processes and needs, with excellent attention to detail.

Required skills

• Excellent Microsoft skills, particularly Word and Excel.
• ATS or CRM experience.

What we offer

• Monthly base salary plus commission and performance bonus.
• Career progression opportunities locally or globally, with training programmes and development.
• Virtual onboarding events, career breaks after one year, and real-time recognition through an employee reward platform.
• Team-driven environment with a focus on work-life balance, mental health support, yearly destination trips and charity days.